How can you pass on knowledge and experience? This is a real challenge with an aging workforce, but also can be a constraint when you scale.
The key is to have a framework in place that allows you to determine just how far a new employee can go without help. Then you’ll analyze the items that come up requiring an experienced employee’s input. Improvements will involve creating systems to allow new employees to go just a little bit further.
Training is more than just having the old guys show the new guys what to do. Implementing a structured training program brings consistency to your team and leads to customer delight.
Start with a free strategy session in which we’ll help you figure out your best next step.